|
A focus on Quality and Continuous Improvement (QCI) is
the hallmark of world-class companies like Federal Express and
General Electric. In QCI-focused companies, every individual is
both aware of what quality means: total involvement, customer
focus, the use of measurement, continuous improvement, and organizational
support, as well as their role in the process of achieving organizational
excellence. They are also equipped with a set of analytical tools
they can apply to critical processes to ensure on-going continuous
improvement.
The Quality Advantage (TQA)
(pdf download)
Target audience: Managers, Supervisors and Employees
You will learn how to:
- Reduce avoidable costs of quality
- Measure the quality of individual work using customer-based
criteria
- Measure and continuously improve work processes
- Understand how the input and output of work creates opportunity
for improvement
- Identify your suppliers and customers of your work processes
A healthcare version is available.
Quality Action Teams (QAT) – "the FADE process"
(pdf download)
Target audience: Managers, Team Leaders and Team Members
You will learn how to:
- Build quality into your daily work
- Empower your employees to solve quality problems
- Continuously improve your organizational and systemic processes
- Implement the FADE model in your organization
- Use a set of quality improvement tools cross-functionally
- Develop a proven quality improvement methodology for your
team efforts
A healthcare version is available.
Quality Management Skills (QMS)
(pdf download)
Target audience: Managers, Leaders and Supervisors
You will learn how to:
- Develop your fundamental management competencies
- Build participative approaches to management
- Improve how you communicate with peers
- Focus daily work to achieving organizational objectives
- Develop tools to generate measurable gains in quality, productivity
and customer satisfaction
- Manage individuals and groups
- Apply management skills to organizational integration
- Create a work environment that helps total quality thrive
A healthcare version is available.
Accelerated Process Improvement (API)
(pdf download)
Target audience: Team Leaders, Facilitators, Team Members and
Managers
You will learn how to:
- Combine TQM and Six Sigma methodology for fast results
- Apply measurable results to improving processes
- Develop the process improvement plan to identify critical
process improvements
- Use core process improvement tools
- Prepare managers to implement process improvement systems
- Develop a common language for process improvement
A healthcare version is available.
Continuous Quality Improvement for Physicians (CQI)
(pdf download)
Target audience: Physicians and Support Staff
You will learn how to:
- Utilize collaborative, system-based problem solving between
your physicians and their peers to achieve greater medical successes
for patients and employees
- Maximize CQI to directly benefit physicians in hospital and
office practices
- Gain an understanding of how quality systems and processes
directly impact the physician's success
- Build alignment between the systems that support patients,
employees and suppliers
- Practice system thinking for quality of patient care
- Acquire a working blueprint for team problem solving
Back to top
|
