A focus on Quality and Continuous Improvement (QCI) is
the hallmark of world-class companies like Federal Express and
General Electric. In QCI-focused companies, every individual is
both aware of what quality means: total involvement, customer
focus, the use of measurement, continuous improvement, and organizational
support, as well as their role in the process of achieving organizational
excellence. They are also equipped with a set of analytical tools
they can apply to critical processes to ensure on-going continuous
improvement.
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The Quality Advantage (TQA) (pdf download)
Teaches the concepts of work as a process and internal customers and suppliers. Provides tools so that individuals or groups can get into alignment with their internal customers to better meet their customers’ needs. Provides tools to measure the suppliers’ ability to meet their customers’ needs.
Target audience: Managers, Supervisors and Employees
- Reduce avoidable costs of quality
- Measure the quality of individual work using customer-based
criteria
- Measure and continuously improve work processes
- Understand how the input and output of work creates opportunity
for improvement
- Identify your suppliers and customers of your work processes
A healthcare version is available.
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Accelerated Process Improvement (API) (pdf download)
Provides a method and tools to define, measure, analyze, improve, and control work processes. Also provides management with a methodology to select processes for improvement and to sustain process improvement inside their organization.
Target audience: Team Leaders, Facilitators, Team Members and
Managers
- Combine TQM and Six Sigma methodology for fast results
- Apply measurable results to improving processes
- Develop the process improvement plan to identify critical
process improvements
- Use core process improvement tools
- Prepare managers to implement process improvement systems
- Develop a common language for process improvement
A healthcare version is available.
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Quality Management Skills (QMS) (pdf download)
Teaches managers how to effectively manage their work unit using the principles of participative management. Designed to be application, not theory, oriented.
Target audience: Managers, Leaders and Supervisors
- Develop your fundamental management competencies
- Build participative approaches to management
- Improve how you communicate with peers
- Focus daily work to achieving organizational objectives
- Develop tools to generate measurable gains in quality, productivity
and customer satisfaction
- Manage individuals and groups
- Apply management skills to organizational integration
- Create a work environment that helps total quality thrive
A healthcare version is available.
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Quality Action Teams (QAT) – "the FADE process"
(pdf download)
Teaches team based problem solving. Uses the methodology of Focus, Analyze, Develop, and Execute. Provides both team member and team leader guides.
Target audience: Managers, Team Leaders and Team Members
- Build quality into your daily work
- Empower your employees to solve quality problems
- Continuously improve your organizational and systemic processes
- Implement the FADE model in your organization
- Use a set of quality improvement tools cross-functionally
- Develop a proven quality improvement methodology for your
team efforts
A healthcare version is available.
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Continuous Quality Improvement for Physicians (CQI)
(pdf download)
Makes the case that physicians need to get involved in a health care organization’s continuous quality improvement rather than observe from the sidelines.
Target audience: Physicians and Support Staff
- Utilize collaborative, system-based problem solving between
your physicians and their peers to achieve greater medical successes
for patients and employees
- Maximize CQI to directly benefit physicians in hospital and
office practices
- Gain an understanding of how quality systems and processes
directly impact the physician's success
- Build alignment between the systems that support patients,
employees and suppliers
- Practice system thinking for quality of patient care
- Acquire a working blueprint for team problem solving
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