Managing for Productivity - 2009 (MFP) (pdf download)
An application oriented program designed to teach managers how to manage individuals, manage groups, manage change, and manage performance.
Target audience: Managers, Middle Managers, Leaders and Employees
- Plan and set attainable goals
- Use Performance Management as a key leadership tool
- Invite Participative Management in your group or team
- Motivate individuals to meet their individual goals
- Manage the group process
- Manage change in your organization
- Lead problem-solving teams to effectively produce results
- Communicate Effectively with supervisors, peers and subordinates
Click here for 2009 Update information
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The New Leadership (TNL) (pdf download)
Teaches leaders the competencies of shaping culture, achieving alignment, gaining commitment, and integrating their organization.
Target audience: Executives, Managers, Middle Managers, Supervisors, Team Leaders
and Project Leaders
- Harness the power of change to achieve key organizational
objectives
- Achieve positive change by utilizing your organizational
culture's strengths and weaknesses
- Focus and align your organization towards successful implementation
of its critical goals and objectives
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The Voice of the Customer (VOC) (pdf download)
Provides a methodology for bringing the voice of an organization’s customers inside the organization so everyone working there understands what customers want and makes plans to be responsive to customers’ needs.
Target audience: Managers, Middle Managers, Supervisors and Employees
- Assess your current customers for their "delight"
level
- Identify obstacles to exceeding customer expectations
- Use a process that all employees can implement
- Gather and use actionable customer-focus data
- Build strong customer relationships using customer-focused
tools
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Influence without Authority (IWA) (pdf download)
Getting work done in organizations today requires people to work across departments. Often someone needs another person to do something for him or her, but that person doesn’t report to the individual. Influence Without Authority provides tools and techniques to gain cooperation.
Target audience: Managers, Middle Managers, Professionals, Team Leaders and Project
Managers
- Overcome organizational and interpersonal barriers when implementing
change
- Apply influence skills to make change
- Gain support for organizational improvement from bosses and
peers
- Build win-win alliance with other departments
- Advance cross-functional improvements through collaborative
approaches
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Performance Management Process (PMP) (pdf download)
Performance Management Process is a toolkit to help change performance appraisal into performance management. The process involves planning, deploying, and reviewing performance using the principles of participative management.
Target audience: Managers, Middle Managers and Employees
- Align your performance management system with your goals
and objectives
- Factor your customer's requirements into your organization's
strategic objectives
- Align your customer's requirements to your relevant work
processes
- Develop a plan to integrate the individual's department goals
into performance plans
- Communicate clearly and measure accountability for doing
right things right
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